Need help with registration, passwords or one-time codes?

If you are experiencing problems with registering for your pension account, forgotten username and/or password, or have not received your unique One Time Code number to complete registration, you can call us on 0121 210 4382 or email us at .

Please note the Scheme Administrators support helpline is open from Monday to Friday between the hours of 9am - 5pm.

For ALL other queries relating to your pension scheme please also contact the Scheme Administrators at the details noted at the top of the page.

Compliments, Complaints and Disputes

Please contact us if you have any complaints or queries. We should be able to resolve most queries and problems quickly.

If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.

Useful Resources 

Money Helper 

At any time, if you are having difficulties in sorting out your complaint, you may wish to contact Money Helper. Money Helper can provide free advice and information to explain your rights and responsibilities.

Pensions Ombudsman

If you are not happy with the response to your complaint and Money Helper have not been able to assist, you can get in touch with the Pensions Ombudsman who can investigate your case.